Privacy Policy

1. Overview

AtRiskCloud, Inc. ("AtRiskCloud," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our cloud hosting services, or interact with us in other ways.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, billing address, and payment information when you create an account or purchase services
• Profile Information: Company name, job title, and other optional profile details
• Communication Data: Information you provide when contacting customer support, participating in surveys, or communicating with us
• Service Configuration: Server settings, domain names, and other technical configurations you specify

2.2 Information Collected Automatically

• Usage Data: Information about how you use our services, including access times, pages viewed, and features used
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, error reports, and system performance metrics
• Analytics Data: Website and application analytics to understand user behavior and improve our services

2.3 Information from Third Parties

• Payment Processors: Transaction information from our payment partners
• Integration Partners: Data from third-party services you choose to integrate with our platform
• Marketing Partners: Contact information from legitimate lead generation sources (with proper consent)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Providing, maintaining, and improving our cloud hosting services
• Processing payments and managing your account
• Providing customer support and technical assistance
• Monitoring system performance and security

3.2 Communication

• Sending service-related notifications and updates
• Responding to your inquiries and support requests
• Providing important security alerts and system notifications
• Sending marketing communications (with your consent)

3.3 Business Operations

• Analyzing usage patterns to improve our services
• Conducting research and development
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors for billing and transaction processing
• Cloud infrastructure providers for data storage and processing
• Customer support tools and communication platforms
• Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes, such as subpoenas or court orders
• Government requests for information
• Investigations of suspected illegal activities
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data is encrypted in transit and at rest using industry-standard encryption protocols
• Access Controls: Strict access controls and multi-factor authentication for all systems
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Regular Security Audits: Ongoing security assessments and penetration testing

5.2 Operational Safeguards

• Employee training on data protection and security best practices
• Background checks for personnel with access to sensitive data
• Incident response procedures and breach notification protocols
• SOC 2 Type II compliance and regular third-party security audits

5.3 Physical Safeguards

• Secure data centers with 24/7 physical security
• Biometric access controls and surveillance systems
• Environmental controls and redundant power systems

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6.1 Retention Periods

• Account Data: Retained while your account is active and for 3 years after closure
• Billing Information: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years for quality assurance
• Log Data: Retained for 90 days for security and performance monitoring

6.2 Data Deletion

When we no longer need your personal information, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Obtain information about how we process your data

7.2 Correction and Updates

• Request correction of inaccurate personal information
• Update your account information at any time
• Complete incomplete personal information

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict or object to certain processing activities
• Withdraw consent for marketing communications

7.4 Exercising Your Rights

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website usage.

8.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services.

We encourage you to review the privacy policies of any third-party services you choose to use. We are not responsible for the privacy practices of external websites or services.

10. International Data Transfers

AtRiskCloud operates primarily in the United States, and your information may be transferred to and processed in the U.S. or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Other legally recognized transfer mechanisms

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our services

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.